Comments on: Delta Comes Through

By: Judy Bellack

Judy Bellack — Tue, 16 Mar 2010 15:22:57 +0000

Todd, very cool that Delta did, in the end, come through and do the right thing! I had an interesting thing just happen with Delta — 2 weeks ago, my flight was delayed from St. Louis to Atlanta due to weather, then further delayed for only about 15 minutes because they had to change a flat tire on the landing gear. I sent out a rather innocuous tweet about being delayed once again (don’t know if they picked up on it or not), but just yesterday I received a letter from Delta apologizing for the recent delay and notifying me that they had deposited 2500 miles in my account. Very proactive, very unexpected, and very cool. It’s nice to know they are trying to step up the customer service.

By: Stuart

Stuart — Mon, 08 Mar 2010 16:09:41 +0000

I am so glad Delta came through for you. A real miss though by not addressing with you when you had the issue at the onset.

By: Todd

Todd — Fri, 05 Mar 2010 14:23:29 +0000

@Peter – Not quite, but satisfying nonetheless.

By: Peter Krasilovsky

Peter Krasilovsky — Fri, 05 Mar 2010 03:49:35 +0000

This goes right up there with Jeff Jarvis and Dell. Great job..

By: Bill Pryor

Bill Pryor — Thu, 04 Mar 2010 21:09:38 +0000

great story.